Refund & Return Policy

1. General Policy

We aim to ensure customer satisfaction while maintaining fair usage policies.

2. Return Eligibility

• Within 7 days of delivery

• Product unused and in original packaging

• Invoice required

3. Non-Returnable Items

• Custom-built systems

• Software licenses

• Opened accessories

• Refurbished products (unless defective)

4. DOA (Dead on Arrival)

If product is faulty on arrival:

• Must report within 48 hours

• Eligible for replacement

5. Refund Processing

• 5–10 business days

• Refund to original payment method

6. Shipping Policy

• Return shipping borne by customer unless defective

• Original shipping non-refundable

7. Inspection

Returned items undergo quality check before approval.

8. Partial Refunds

Applicable if:

• Missing accessories

• Minor damage

9. Cancellation

Allowed before dispatch only.

10. Contact

Email: justinmathwe@gmail.com