Privacy Policy

We located in Bengaluru, Karnataka, is committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Full Name

• Phone Number

• Email Address

• Billing and Service Address

b) Device Information (For Repairs)

• Device type, brand, and model

• Serial numbers / IMEI (if applicable)

• Reported issues and diagnostic details

c) Payment Information

• Payment details processed securely through third-party gateways

• We do NOT store your card or banking information

d) Technical Data

• IP address

• Browser type

• Device type

• Website interaction data

2. Purpose of Data Collection

Your data is used for:

• Processing product orders and service requests

• Managing repair workflows and communication

• Providing technical support and updates

• Improving website performance and customer experience

• Sending promotional or service-related notifications
  
  

3. Data Protection & Security

We implement:

• Secure servers and encrypted transactions

• Restricted access to sensitive data

• Internal data handling protocols

However, no digital system is 100% secure, and users share information at their own risk.

4. Device Data & Privacy (Important)

• Devices submitted for repair may require testing access

• We do NOT intentionally access personal files

• Customers are strongly advised to backup all data before service

• Eco Spark Technologies is not liable for data loss, corruption, or privacy breaches during repair
  
  

5. Sharing of Information

We do NOT sell or rent your personal data.

We may share information with:

• Payment gateway providers

• Logistics and delivery partners

• Authorized technicians (strictly for service purposes)
  
  

6. Cookies Policy

Our website uses cookies to:

• Enhance browsing experience

• Analyze website traffic

• Improve performance

Users can disable cookies via browser settings.

7. User Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion

• Withdraw consent for marketing communication

8. Data Retention

We retain data only as long as necessary for:

• Legal compliance

• Service and warranty support

• Business operations

9. Policy Updates

We may update this policy at any time. Changes will be posted on this page.

10. Contact Information

Eco Spark Technologies
No 8, AppaJappa Garden, M T B Road
Bengaluru Urban, Karnataka – 560002
Phone: +91 90662 16618
Email: justinmathwe@gmail.com