Privacy Policy
We located in Bengaluru, Karnataka, is committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
Full Name
Phone Number
Email Address
Billing and Service Address
b) Device Information (For Repairs)
Device type, brand, and model
Serial numbers / IMEI (if applicable)
Reported issues and diagnostic details
c) Payment Information
Payment details processed securely through third-party gateways
We do NOT store your card or banking information
d) Technical Data
IP address
Browser type
Device type
Website interaction data
2. Purpose of Data Collection
Your data is used for:
Processing product orders and service requests
Managing repair workflows and communication
Providing technical support and updates
Improving website performance and customer experience
Sending promotional or service-related notifications
3. Data Protection & Security
We implement:
Secure servers and encrypted transactions
Restricted access to sensitive data
Internal data handling protocols
However, no digital system is 100% secure, and users share information at their own risk.
4. Device Data & Privacy (Important)
Devices submitted for repair may require testing access
We do NOT intentionally access personal files
Customers are strongly advised to backup all data before service
Eco Spark Technologies is not liable for data loss, corruption, or privacy breaches during repair
5. Sharing of Information
We do NOT sell or rent your personal data.
We may share information with:
Payment gateway providers
Logistics and delivery partners
Authorized technicians (strictly for service purposes)
6. Cookies Policy
Our website uses cookies to:
Enhance browsing experience
Analyze website traffic
Improve performance
Users can disable cookies via browser settings.
7. User Rights
You have the right to:
Request access to your personal data
Request correction or deletion
Withdraw consent for marketing communication
8. Data Retention
We retain data only as long as necessary for:
Legal compliance
Service and warranty support
Business operations
9. Policy Updates
We may update this policy at any time. Changes will be posted on this page.
10. Contact Information
Eco Spark Technologies
No 8, AppaJappa Garden, M T B Road
Bengaluru Urban, Karnataka – 560002
Phone: +91 90662 16618
Email: justinmathwe@gmail.com
